Private Jet Services has put together a team of experienced concierge professionals who work daily to ensure that we deliver a superior experience to each of our clients. Learn more about our concierge team and how their leadership can help you meet all of your air-travel needs.

JULIE ELLISON, St. Louis Blues Concierge

Julie was previously the Travel Director at Maritz Travel and is PJS’ Flight Concierge for the St. Louis Blues NHL team.

What do you do as an NHL team concierge?

“It’s hard to say because every day is completely different. Mainly my job is to ensure that all the aspects of the team’s flights is carefully coordinated, even down to making sure the right drinks are served at the right seats for the right players.”

What do you like most about the job?

“I love the constant challenge and always getting to meet new people. When a flight exceeds expectations it’s always a rewarding feeling. Plus, it’s not too bad to be flying around the country on a private plane full of professional hockey players.”

SZYMON, NY Islanders Concierge

Szymon has been working as a PJS Representative for three years. He’s a qualified pilot with a multi-engine instrument rating, so he knows aviation from both inside the cockpit and the cabin.

What do you do at PJS?

“I’m the person that pieces together the jigsaw and coordinates all the flight details of my clients. I’m responsible for aircraft set-up, ground transportation, catering, and everything that can be customized about a flight. My role is about communicating with the client and the operator, and then communicating with my own team of people to ensure everything runs smoothly.”

What do you like most about the job?

“Of course it’s great to travel and explore new places, that’s definitely a big bonus that comes with working for PJS. Plus, as a qualified pilot, it’s great to be working with people who share the same passion for aviation. But mostly, I enjoy the one-to-one communication with clients and building client satisfaction in the long run.”

What’s been your favorite PJS experience?

“There’s been a few! I loved going to Europe for the summer with one of our clients and experiencing what the continent had to offer. Working on the GulfStates charter is also a great annual experience as it’s always a learning experience to partner with a fellow rep. If I had to pick one experience it would be the NHL seasons over the last few years. I’ve really been treated as part of the team and invited behind the scenes at the games.”

ANEESA ALI, Carolina Hurricanes Concierge

Aneesa joined the PJS team in August 2014 and is based in North Carolina.

What were you doing before joining PJS?

“I started my career with Midway Airlines in 2001 and spent seven years as a flight attendant for Pace Airlines. During that time I flew with the President of the Philippines and her delegation, as well as two NHL teams to the Stanley Cup – Tampa Bay Lightening and the Carolina Hurricanes.”

What do you do now with PJS?

“I’m still working with the Carolina Hurricanes as their In-Flight Concierge. My job is about making everything run smoothly during the flight and creating a consistent experience for everyone onboard. I’m also the one implementing a new plan if there’s any disruption during the flight.”

What’s been your favorite PJS experience?

“After a very challenging season with the Miami Marlins, the Head Coach Dan Jennings personally presented me with a gift from the team. It hadn’t always been easy during that season, but Dan’s gift was announced over the PA system, a very proud moment.”

HALEY DYER, Concierge

How long have you been at PJS?

Hired in September 2016, just getting my wings.

Where you are located?

Boston, Massachusetts

What do you do?

As a PJS Representative, I am responsible for coordinating all flight details concerning my appointed clients. I organize and set up all aspects of the flight once contracted. In addition to traveling with clients, I am responsible for handling catering, aircraft set-up, communication with the clients and the operator, as well as communicating with my own team of colleagues back in New Hampshire. I also focus on customer service, time management, scheduling flights and ground transportation details. The end result of any trip is to have door-to-door service without complications in the most efficient time possible, with smiling faces in every seat.

Past relevant employee history:

I begin my career as Real Estate Broker in Vail Colorado which then lead to a return to California to become a Certified Sommelier in Napa Valley at the esteemed Harlan Estate. A winery dedicated to producing the single most profound wine in the United States. There I became the third Certified Sommelier within the company. From 2010-2016 I held the position of Estate Ambassador for Harlan Estate followed by Verite Winery. Throughout the course of my career in the elite wine world, the two company’s earned over seven 100 point scores from the world renowned, Robert Parker.

What you like best about your job?

The diversity of clients, the ever changing atmosphere and the level of meticulous preparation that the entire company upholds.

ALICIA MITCHELL, Concierge

How long have you been at PJS?

Started with PJS at the end of August 2016, but when you are meant to be somewhere, it feels like forever.

Where you are located?

Orlando, FL

What do you do?

In-flight PJS Concierge and Flight Coordinator- I am the smiling face the client sees and interacts with. I am the extension of- and follow-through of all the requests and needs the client has entrusted PJS to fulfill on any given trip. I am present to make sure the high standards of PJS are met and the expectations of the client are exceeded. Our dynamic concierge team exists to make things happen. We don’t operate in a realm where we say, “we DON’T do (that).”

Past relevant employee history:

In 2006 the aviation bug bit me. I began working for Frontier Airlines as an airport agent, transferred to the DEN hub, and earned the opportunity to work more and more in the pre-planning, logistical, and operations aspects of keeping an airline running efficiently daily and through expensive delays. It was there that I met my husband, who had a lifelong love of aviation already. I have absorbed much of the information necessary to advance in pilot ratings by encouraging, supporting, and studying with him in his own career. I saw, through my own experience with FBOs and private travel, the great need in offering and upholding high standards of safety and service.

What you like best about your job?

I love my job. Some of the perks are travel, and to demonstrate the ease of air travel. I love to be around other people who put their heart and soul into making airplanes fly everyday- the front desk staff answering the radio calls and offering coffee, the 24-hour mechanics keeping the complex machines running, the guys marshalling us into a parking spot, the experienced pilots who still get excited over takeoffs and landings, even the caterers who say “thank you for calling us to cook for you.” The best part of my job is talking to the people who understand aviation can be chaotic from an operational standpoint, but love it anyway. These people know that no cog in the wheel is greater than another.

What you like best about your job?

The best experiences, by far, are simply sharing the random, yet special experiences with my fellow Concierge team. Nothing compares to living through the good and the bad with someone who is striving just as hard for things to be meticulously perfect, no matter how hard that may be to accomplish. To be stopped by the client, and have them say, “Thank you so much for all that you do, and always having a smile. We noticed all the small details and how you try to make us feel at home when we cannot be, means a lot. We sincerely thank you.” THAT is why I push through the long days, and hopping time zones, and frantically driving to replace supplies, and begging local restaurants to cook for 40 in a few hours to excite the  menus. I cherish the flights requiring more than one concierge.

DIANNA LESAGE, Concierge

How long have you been at PJS?

I was hired in July of 2016, so 3 months.

Where you are located?

Boston, MA and Columbus, OH

What do you do?

As a flight concierge I am responsible for creating a seamless transition from the ground to the air. My job is to solve any and all problems before they become problems. I am responsible for every detail before, during, and after the flight. This includes everything from monitoring the aircraft prior to the flight and booking catering to screening passengers and finding missing bags. I am directly involved with every aspect of the pre-flight and in-flight experience.

Past relevant employee history:

Throughout college I worked 3 jobs giving me the dedication and time management skills needed to succeed in the professional workplace. I double majored in business and law which now gives me a leg up when it comes to negotiating deals and solving issues quickly. When I graduated I worked as a business manager for a small start up which contributed to my ability to turn on a dime and create something out of nothing.

What you like best about your job?

My favorite part of the job is the actual flight. I look around and I love to see happy guests. In that moment feel so proud of myself for being able to pull it all together, this job gives me a real sense of accomplishment. I love my PJS team for always being there in a crisis and for taking care of the little details each and every day. Finally, I love the challenge of this job and how good it feels to know that I am representing such a great company.

Best experience at PJS on a flight:

During my short time with PJS my favorite flight experience has to be my NHL flights. The players have such great energy and the staff is inspiring. My Columbus flight attendant crew rocks and I love being a part of that team. We all have so much fun on the aircraft that it doesn’t even feel like work.

ADAM LAITHY , Concierge

How long have you been at PJS?

I have been working with PJS for 5 months.  I started mid July of 2016.

Where you are located?

Boston, MA

What do you do?

Working as a flight coordinator for PJS I am responsible for all flight operations pertaining to my clients. This means that I am also in charge of making sure flights are on time, airports and crew are prepared, and our clients are consistently happy. I am currently the flight coordinator for the Boston Bruins. A very large part of my job is communicating with the Boston Bruins coordinator and staff to make sure that everything is as it should be. PJS promises seamless air travel so this is what I look to provide. I am also in charge of catering, and providing all of the necessities needed for player and staff before, during, and after a flight.

Past relevant employee history:

I went to college at Bridgewater State University and double majored in Flight Operations and Flight Management.  I hold a pilot’s license, so I try to fly whenever I can to stay current. Prior, I was the manager of my father’s construction business while he was ill.  This gave me excellent skills in customer service and prior preparation.

What you like best about your job?

Since I was young, I have enjoyed traveling the world.  I was fortunate enough to have parents that let me travel everywhere with them. This was how I knew that I wanted to study aviation.  Of course, the traveling aspect of our job is wonderful but I enjoy the process of learning to get a grasp on to how to organize everything for our clients so every flight can blend into the next seamlessly. I also really enjoy my co workers at PJS. Everyone is willing to help and teach new things to the new employees and I think that this is important.

Best experience at PJS on a flight:

I am very excited to be starting with the Boston Bruins this season. I have been a Bruins fan since getting into hockey in college so it’s great that I can provide a service to them.  Im sure we will have some great experiences throughout the season.

MEMOIRS OF A CONCIERGE

Check back often to see the images from on the road with the Concierge.
Follow them as they travel with world.