PJS Privacy Policy, Last Updated on 08/12/2025
WHO WE ARE
At Private Jet Services (“PJS”), your privacy is integral to our mission of delivering confidential, safe, and trustworthy service. A fundamental part of earning that trust means being clear about how we use your information and protecting your right to privacy. We are committed to safeguarding your personal information, being transparent about our data practices, and upholding your rights under applicable data protection laws, including Telephone Consumer Protection Act (TCPA), The General Data Protection Regulation (GDPR), California Privacy Rights Act (CPRA), Virginia CDPA, Colorado CPA, and other regional and international laws.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
We collect personal data in accordance with applicable laws and only for legitimate business purposes. Some information is necessary to provide the services offered through the PJS Platform.
Information You Provide to Us
This includes:
- Contact Information, Account Information, and Profile Information including your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
- Identity Verification and Payment Information including images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information. If you are not a PJS user, we may receive payment information relating to you, such as when a PJS user provides your payment card to complete a booking.
You can choose to provide us with additional personal information. This information may include:
- Additional Profile Information, such as aircraft or travel preferences.
- Other Information, such as when you fill in a form, add information to your account, post comments, or communicate with our operations team.
Information Automatically Collected
When you use the PJS Platform and Payment Services, we automatically collect personal information. This information may include:
- Usage Information, such as the pages or content you view, searches for empty legs, bookings you have made, and other actions on the PJS Platform.
- Log Data and Device Information, such as details about how you’ve used the PJS Platform, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the PJS Platform.
- Payment Transaction Information, such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, IBAN information, your address, and other related transaction details.
When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly. That technical information includes:
- Device and telephone connectivity information such as your carrier, network type, network operator, subscriber identity module (“SIM”) operator, and SIM country
- Operating system and version
- Device model
- Performance and data usage
- Usage data, such as dates and times the app accesses our servers, features and links clicked, searches, transactions, and the data and files downloaded
- Mobile device settings
- Other technical information such as app name, type, and version as needed to provide services
In compliance with the CPRA and other U.S. state laws, we disclose that we may collect “sensitive personal information,” such as:
- Government IDs
- Precise geolocation (if you opt-in)
- Health or biometric info (if provided voluntarily)
We do not use sensitive data for any purposes beyond what is necessary to provide requested services, prevent fraud, or comply with law.
HOW WE USE INFORMATION
We process your personal information for purposes including:
- Provide and Improve Services
- Facilitate platform access, process bookings, and payments
- Provide customer support and enterprise features
- Send administrative messages, notifications, and updates
- Analyze usage for service improvements
- Safety and Compliance
- Fraud and abuse prevention
- Conduct security investigations and enforce our Terms
- Verify identity, respond to law enforcement, and meet legal obligations
- Payments
- Process and track transactions
- Comply with anti-fraud and anti-money laundering (AML) laws
- Marketing & Personalization
- With your consent, send marketing communications based on your preferences
- Under U.S. state laws, you now have the right to opt-out of targeted advertising, profiling, and the sale or sharing of your data
SHARING & DISCLOSURE
We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.
We share your personal information within the Private Jet Services companies, such as Elevate Aviation Group and Elevate Jet.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if required or permitted by law.
INTERNATIONAL DATA TRANSFERS
We may transfer your information internationally. Where required, we implement Standard Contractual Clauses (SCCs) or other approved safeguards.
We have updated our international transfer mechanisms in alignment with the EU-U.S. Data Privacy Framework and UK Extension (where applicable).
BUSINESS TRANSFERS
If PJS is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, we may transfer your information in connection with such transactions.
CORPORATE AFFILIATES
To support us in providing, integrating, promoting, and improving services, we may share personal information within our corporate family of companies related by common ownership or control, such as Private Jet Services Group, LLC or Elevate Jet, LLC.
YOUR RIGHTS
Depending on where you live, you may have the following rights:
- Access & Portability: Request copies of your data
- Correction: Update or correct your personal data
- Deletion: Request deletion of your personal data (subject to exceptions)
- Opt-Out of Sale/Sharing: Opt-out of sale/sharing of data (California/U.S. residents)
- Limit Use of Sensitive Info: Limit sensitive data use
- Object to Processing: Object to marketing or profiling
- Withdraw Consent: Withdraw consent where processing is based on consent
- Appeal Denials: Appeal denied privacy requests (under CPRA and other U.S. laws)
You may exercise your rights via your account settings or by contacting us.
Learn more about rights under GDPR here.
If your country of residence is China, learn more about your rights here.
If your state of residence is California, learn more about your rights here.
DATA ERASURE
In some jurisdictions, you can request your personal information to be deleted. We may retain certain data for legal, tax, and safety reasons.
COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies. You may manage preferences via browser settings or our cookie banner.
California and EU residents now have the right to opt-out of cross-context behavioral advertising and tracking cookies.
SECURITY
We continuously implement security measures to protect your information against unauthorized access, loss, destruction, or alteration.
SMS/TEXT MESSAGING COMMUNICATIONS
Collection and Use of Phone Numbers for SMS:
- We may collect your mobile phone number to send you text messages related to our services.
- SMS messages may include booking confirmations, flight updates, promotional offers, and other service-related communications.
- Message and data rates may apply depending on your mobile carrier plan.
SMS Consent and Opt-In:
- By providing your mobile phone number and opting in to receive SMS messages, you expressly consent to receive text messages from Private Jet Services.
- Consent is not required as a condition of purchase.
- You may opt-in by texting START, UNSTOP, or SUBSCRIBE to our SMS number.
- You may opt-out at any time by texting STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT.
SMS Data Processing:
- SMS communications are processed through our third-party service provider HubSpot.
- Your mobile phone number and SMS interaction data may be shared with HubSpot for message delivery and analytics.
- SMS data is subject to the same security and retention policies as other personal information.
Legal Basis for SMS Marketing:
- Marketing SMS messages are sent based on your explicit consent.
- Administrative SMS messages are sent based on legitimate business interests for service delivery.
- You have the right to withdraw consent at any time without affecting other services.
CHANGES TO THIS PRIVACY POLICY
We may modify this Privacy Policy to reflect regulatory updates or changes in practices. Material changes will be notified 30 days in advance. Continued use after the effective date implies consent.
CONTACT INFORMATION
For questions or complaints about this Privacy Policy or PJS’s handling of personal information, please use our Contact Us form here.
