With all the things that can go wrong during a business trip, nothing drives travelers crazier than flight disruptions as they watch their well-laid plans disintegrate into an out-of-control mess. Now, new technology is not only designed to mitigate disruptions but to put travelers back in control both with self-serve and travel management solutions.
Commercial aviation collects a huge amount of data in order to get ready in case of disruption and to inform travelers by personalizing to their individual situations. Disruption management is a hard job due to the multiple dynamic elements of any trip.
Some of these tools are so sophisticated, they predict problems and lay in alternatives before the traveler even knows they are delayed. “There has been a definite shift in the industry toward proactively helping travelers recover from disruptions or changes faster,” according to Travel Leaders Corporation president Gabe Rizzi.
In case you are interested to read more about the factors that cause flight disruptions and what is the best way out read the full article here.